Patient Survey 2024 is now live!

We would be grateful if you would take the time to complete the 2024 Patient Survey. We want to provide the highest standard of care and the results of this survey will help us identify areas for improvement. Your opinions are valuable to us.

NEW: Bradley Stoke Surgery Facebook Page

To be kept up-to-date with the latest practice news and useful information please like/follow us on Facebook   Visit us on Facebook

Access System

Patients can inform us of a new or ongoing health problem, request a repeat prescription or a sick note and many other services via our Klinik system.  Simply visit our website and click on the “start here” banner.

We expect this to take you around 5-10 minutes, and you can do this from anywhere on your phone or any other electronic device.  You do not need a log in.

If you cannot go online, please telephone 01454 616262 and you will be directed to our Patient Co-ordinator team who will submit the Klinik request on your behalf.  Please note, the team cannot book appointments directly, and your enquiry will go via Klinik for assessment. 

You will then be contacted either by phone or text message to either deal directly with your request or to advise when it will be dealt with.  We aim to contact you as soon as possible, but certainly within the day an acute request has been submitted.  More routine issues can take longer, including where appropriate pre-bookable appointments; we will contact you to inform you if your request will be dealt with the next day or beyond.

Documents

Information about software issue that prevents documents from being visible to patients.

We understand that some of our patients may have encountered difficulties viewing certain documents (e.g. letters from the hospital) due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved for new documents being added onto the system. It may take up to a month for older documents to become visible.

Your GP team will have been able to access the letters so your care will not have been affected during this time.

Urine Samples on Friday afternoons

We are unable to accept any urine samples after 16:00 on Fridays

Warm places  Warm Welcome Campaign

Patient Notice - Please do not come to the surgery if you have any symptoms of Covid
If you experience a new continuous cough or high temperature of 37.8 degrees or higher, please stay at home and SELF ISOLATE without any testing for COVID-19 regardless of travel history or contact with confirmed cases.  If you feel you cannot manage at home, please use the NHS 111 website (people should only call NHS 111 if they cannot get online).  The NHS has put in place these measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.  Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy or hospital but should stay indoors and avoid close contact with other people. More Information: https://www.nhs.uk/conditions/coronavirus-covid-19/

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and is encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

ACTIVE AGEING SUPPORT

https://www.sirona-cic.org.uk/services/active-ageing-service/

CARERS

Carers Charter NBT  Carers Charter UHBW    Patchway Carers Group Meetings  Please click here to view  Carers Rights

If you are a carer or has a carer, please complete the following form if you have not already done it and return it to the surgery: Carers Regisration Form

CARE QUALITY COMMISSION REPORT

We were inspected by CQC in December 2019 and received an overall rating of good.  If you wish to view the report click on CQC Inspection Report

DIABETES AUDIT

We are taking part in an important national project about diabetes care and treatment with the NDA.  The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.  Taking part in the NDA shows that we are committed to improving care for people with Diabetes.  If you do not want your information to be used, please inform the receptionist, your GP or nurse.  This will not affect your care.

FIRST CONTACT SCHEME

First Contact helps people who are over 60 years old access a range of information to live independently at home and be more mobile.  For more information, click here.

MENTAL HEALTH

Did you know we have a Mental Health Practitioner here at the surgery?  If you are suffering from conditions such as stress, anxiety, panic attacks, depression or any other mental health condition, or you are unsure whether you have a mental health condition and would like to discuss this, please feel free to make an appointment with Kathryn Williams (Mental Health Practitioner).

MIND YOU

Mind you is South Gloucestershire's mental health and emotional wellbeing hub for young people and is there to help you look after your mental health.  Visit www.mindyou.org.uk to find more out about mental health problems and where you can go in South Gloucestershire if you are struggling.

NATIONAL DATA OPT-OUT SERVICE CHANGES

If patients want to opt-out of their information being used for research and planning they need to use the online service: https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/   or patients can call the NHS Digital Contact Centre on: 0300 303 5678

NHS APP

It's Free and it lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.  www.nhs.uk/nhsapp

PARENTS AND CARERS OF THE YOUNG

Dr Perks' Poorly Poppets - Click  here  or    Paediatric Handi App - Click here

These free apps for smartphone and tablets offers expert support to medical professionals as well as parents/carers in looking after children with most common childhood illnesses.

PATIENT ANNUAL SURVEY 2023

An Annual Patient Survey had been conducted over the period a two week period with 437 questionnaires being completed,  If you wish to view the report   Click here

“SELF-CARE WEEK RESOURCES”

Please see the below link for more information: http://www.selfcareforum.org/events/self-care-week-resources/

 SHINGLES VACCINATION

Please click here to see if you are eligible:

Veteran Friendly Practice  Please Veteran FAQ   5 Top Tips for Veterans

Waiting times for Referrals to Secondary Care

https://www.myplannedcare.nhs.uk/swest/

Warm Spaces

Little Stoke Baptist Church do a free lunch as part of their welcome space.   https://www.littlestokebaptist.org/community

YOUNG CARERS   

https://youtu.be/MouyojX_1lc

VITAMIN D   

 Vitamin D Patient Information

Useful link and information for green/blue activities in South Gloucestershire: Green Prescribing