Welcome to Bradley Stoke Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Med 3 certificates - Fitness-for-Work Certificates
Patient can request Med 3 Certificates in writing by sending an email to email@example.com. Please allow 48 hours before collection. Please see Appointments for more information regarding this
Named Accountable GP for all Patients
All patients have a named GP who is responsible for patients' overall care at the practice. If you wish to know who this is, please contact the practice. The named accountable GP will take lead responsibility for the coordination of all services required under the contract and ensure they are delivered for their patients where required (based on the clinical judgment of the named accountable GP). Although patients have a named accountable GP, they can see any GP in the practice.
Patient Notice regarding changes to the Appointment System
We have recently trialled a new process to make urgent care demands and due to the success of the trial the appointment system will now change permanently from Tuesday 29 December 2015.
Patient with urgent conditions should call as soon as possible after 8.00 am. PLEASE DO NOT QUEUE OUTSIDE as you will not be offered a face to face appointment.
Patients requesting a same day urgent appointment will have their details taken by the Reception Team which will be added to the On-Call GP's list.
The On-Call GP will call the patient back as soon as possible and decide on the most appropriate course of action and if necessary will arrange a follow up appointment with an appropriate clinician.
The aim of this appointment system is to speed up patient access and ensure that Practice capacity is allocated to the most medically complex needs.
Because we will be allocating the majority of our capacity to advance appointments; same day appointments will be for medicallly urgent consultations only.
Internal Re-configuration of the Building
The practice has received authorisation from NHS England to award a contract to a construction company for internal re-configuration of the Practice. Helm Construction Ltd has been awarded the contract and work will commence on 25 November until 25 March 2016. The builders will have a separate entrance into the building that will not impact on the main entrance to the building so patients should not be affected.
Flu Season 2015/16 - please see Clinics & Services for more information.
Patient Participation Report
Our latest report is available to download and there is also a hard copy at reception. This is for the year 2014/15. Please click on the link to view the document.
Bradley Stoke Surgery PRG Report 2015.docx
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Are you a Carer?
A Carer’s Outreach Support Worker attends the surgery once a month who can help you with any non clinical issues ranging from emotional support to assistance with filling out forms and financial advice.
Please enquire at reception for further information and to make an appointment.
NHS England - How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or whish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”. More information can be found here http://www.nhs.uk/caredata.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Virtual Patient Involvement Group
Would you like to have a say about the services at Bradley Stoke Surgery, if so the Patient Involvement Group would like to hear from you. Please click on the Get Involved under Further Information .
Well Aware - Access local services, groups, activities and information about health and wellbeing.
“Self-care week resourses”
Please see the below link for more information: http://www.selfcareforum.org/events/self-care-week-resources/
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . (Please note due to patient confidentiality if you have lost or forgotton your password (even the prescription password) you will need to come to the surgery to reset your registration details for the online services.) Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 18/01/2016)