Welcome to Bradley Stoke Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Monday 7th December & Friday 11th December we will be trialling a new process to manage urgent care demands.
Patients with urgent conditions should call as soon as possible after 8.00am. PLEASE DO NOT QUEUE OUTSIDE as you will not be offered a face to face appointment.
Patients requesting a same day urgent appointment will have their details taken by the Reception Team which will be added to the On-Call GP’s list.
The On-Call GP will then call you back as soon as possible and decide on the most appropriate course of action and if necessary will arrange a follow up appointment with an appropriate clinician.
The aim of this appointment system is to speed up patient access and ensure that Practice capacity is allocated to the most medically complex needs.
Because we will be allocating the majority of our capacity to advance appointments; same day appointments will be for medically urgent consultations only.
Internal Re-configuration of the Building
The practice has received authorisation from NHS England to award a contract to a construction company for internal re-configuration of the Practice. Helm Construction Ltd has been awarded the contract and work will commence on 25 November until 25 March 2016. The builders will have a separate entrance into the building that will not impact on the main entrance to the building so patients should not be affected.
A new Text Message Reminder Service
We will be introducing a new text messaging reminder service on 10th November 2015. You will receive a text message to confirm your appointment date and time and another message 24 hours before your appointment to remind you. If you are unable to keep your appointment you can text CANCEL in response to your appointment reminder to let us know. Please respond ONLY with the word CANCEL to ensure the appointment is cancelled.
Please ensure we have your correct telephone number and don't forget to let us know if you change your number in the future.
We will also be contacting you by text messages in the future to remind you to book your regular reviews.
Friends and Family Test (Tell us what you think about your recent experience at the surgery) Once a year we will automatically send out a Friends and Family Test message to each patient following an appointment. All responses are anonymous.
Please inform reception if you do not wish to receive text reminders.
Flu Season 2015/16
Getting flu is a miserable experience usually meaning days off work or days in bed. For some, flu can lead to serious complications. If you are at risk, now is the time to get your free vaccination from us.
Who is at risk?
Flu can result in serious complications for older people, infants, pregnant women and people with some underlying health conditions. If you are in any of these categories, it is really important they get vaccinated. Remember that you must get the flu jab annually as strains of the virus change each year.
Seasonal flu vaccine is given to millions of people in the UK each year. The specific strains of flu that are included may change from one year to the next but vaccines are still thoroughly tested and are safe.
What is flu?
Flu is a viral infection not the same as the common cold. Caused by a different group of viruses, symptoms are more severe and last longer, it results in a sudden high temperature, headache and general aches and pains, tiredness and a sore throat. You can also lose your appetite, feel nauseous and have a cough.
Read more about the symptoms of flu.
What can I do to prevent it?
The flu vaccine is the most effective way to stop getting flu. It is available from us and is free for:
- Pregnant women
- Children aged 2, 3 and 4 years of age on 1 September 2014
- People with certain health conditions
- All people aged 65 and over
- Those that care for an elderly or disabled person whose welfare may be at risk if the carer falls ill may also be eligible for a free flu vaccination
Outside of these groups you are likely to have to pay, although your employer may purchase NHS vouchers to enable you to get a free jab.
The NHS Choices website contains lots of information about the flu virus
Flu vaccination for children
An annual nasal spray flu vaccine is available for all children aged 2,3 and 4 years. If your child's birthday falls between 1 September 2010 and on or before 31 August 2013, please book their appointment at reception.
For information, from October 2015, all children in school reception and years 1 and 2 will be offered the nasal spray in a school-based programme.
Patient Participation Report
Our latest report is available to download and there is also a hard copy at reception. This is for the year 2014/15. Please click on the link to view the document.
Bradley Stoke Surgery PRG Report 2015.docx
Don't lose the chance to reduce your risk of cervical cancer. You can reduce the risk of cervical cancer by attending cervical screening. Despite this, over 20% of women invited for screening don't attend. Be proactive about your health and go for screening when invited. Smear test overdue? Book yours today.
Are you a Carer?
A Carer’s Outreach Support Worker attends the surgery once a month who can help you with any non clinical issues ranging from emotional support to assistance with filling out forms and financial advice.
Please enquire at reception for further information and to make an appointment.
NHS England - How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or whish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”. More information can be found here http://www.nhs.uk/caredata.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . (Please note due to patient confidentiality if you have lost or forgotton your password (even the prescription password) you will need to come to the surgery to reset your registration details for the online services.) Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Virtual Patient Involvement Group
Would you like to have a say about the services at Bradley Stoke Surgery, if so the Patient Involvement Group would like to hear from you. Please click on the Get Involved under Further Information .
Well Aware - Access local services, groups, activities and information about health and wellbeing.
“Self-care week resourses” - Please see the below link for more information: http://www.selfcareforum.org/events/self-care-week-resources/
(Site updated 30/11/2015)