PPG Survey Report	
An Annual Patient Survey had been conducted over the period of 6 June 2019 to 14 June 2019 with 352 questionnaires being completed, over 2% of the patient list size.  Members of the Patient Participation Group had helped to assist with the survey which was one of the major tasks for the PPG.  Patients were given a questionnaire to complete to collect data.  The survey was advertised through posters in the Practice's waiting room and through leaflets in consulting rooms, the pharmacy and members of the PPG approached patients in the waiting room.	
						
How helpful do you find the Patient Co-ordinators	
Very helpful	Fairly helpful	Not very helpful	Not at all helpful			
56.5%	36.4%	6.3%	0.9%			

					

						

						

						

						

						

		
						
Thinking of the Telephone system and Appointments at the Surgery	
						
How easy is it to get through to the practice on the phone?	
Very easy	Fairly easy	Not very easy	Not at all easy			
24.4%	54.3%	17.3%	4.0%			

		

		

		

		

		

		

			
						
If you need to see a GP urgently, can you normally get seen on the same day?	
Yes	No	Don't Know				
73.6%	10.8%	15.6%				

					

						

						

						

						

						

	

		
						
As in many surgeries appointments arrangements and allocation is crucial to patients:	
How important is it to you to be able to book appointments ahead of time?	
Important	Not important					
90.6%	9.4%					

						

						

						

						

						

						

				
						
How easy is it to book ahead ?	
Very easy	Fairly easy	Not very easy	Not at all easy	Don't Know		
19.9%	48.9%	17.9%	7.7%	5.7%		

						

						

						

						

						

						

			
Which of the following methods would you prefer to book appointments ?  	
In person	By phone	Online				
22.7%	73.9%	32.1%				

			

			

			

			

			

			
						
Are you aware of the following Improved Access Appointments ?  	
Routine pre-bookable appointments available from 07:30 am with GP and Nurse	
Routine pre-bookable appointments with GP, nurse and HCA on Saturday mornings	
		Yes	No			
		41.8%	58.2%			

			

			

			

			

			

				
Mental Health Practitioner	
Did you know we have a Mental Health Practitioner	
		Yes	No			
		46%	54%			

		

		

		

		

		

		

				
How old are you?	
Under 18	18 to 44	45 to 64	65 to 74	75 or over		
1%	45%	32%	12%	10%		

						

						

						

						

						

						
						
Which of the following best describes you?	
Employed (full, part time, incl self-employed	Unemployed / Looking for work	At school or in full time education	Unable to work due to long term sickness	Looking after your home/family	Retired	
64%	3%	2%	3%	6%	22%	

		

		

		

		

		

		

					
						
How long did you wait to be called to your consultation?	
Less than 5 minutes	5 - 10 minutes	11 - 20 minutes	21 - 30 minutes	More than 30 minutes		
36%	32%	19%	7%	6%		

	

						

						

						

						

						

		

				
						
How good was the Clinician  at putting you at ease and listening to you?	
Very Good	Good	Satisfactory	Poor	Very Poor	Does not apply	
81.0%	14.8%	2.8%	0.6%	0.3%	0.6%	

						

						

						

						

						

						

				
						
How good was the Clinician at giving you enough time?	
Very Good	Good	Satisfactory	Poor	Very Poor	Does not Apply	
78.7%	14.5%	4.3%	0.9%	0.3%	1.4%	

					

						

						

						

						

						

				
						
How good was the Clinician at explaining your condition and treatment?	
Very Good	Good	Satisfactory	Poor	Very Poor	Does not apply	
67.6%	17.0%	7.1%	0.3%	0.3%	7.7%	

	

						

						

						

						

						

		

				
						
How good was the Doctor at providing or arranging treatment for you?	
Very Good	Good	Satisfactory	Poor	Very Poor	Does not apply	
67.6%	16.8%	4.0%	0.3%	0.6%	10.8%	

	

						

						

						

						

						

				
						
Would you be happy to see this clinician again?	
		Yes	No			
		99%	1%			

		

			

			

			

			

 Overall, how would you describe your experience at the surgery?	
Excellent	Very Good	Good	Satisfactory	Poor	Very poor	
56.3%	29.8%	10.2%	2.8%	0.9%	0.0%	

	

		

		

		

		
		
How likely are you to recommend your GP surgery to friends and family if they need similar care or treatment?	
Extremely likely	Likely	Neither likely nor unlikely	Unlikely	Extremely unlikely		
59.7%	32.1%	6.5%	0.9%	0.9%