Appointments 01454 616 262

Revised Access System

The Access system continues to be based on patients telephoning the Practice and giving information about their medical issue to the Patient Co-ordinator. The Patient Co-ordinator will ‘signpost’ patients to an appropriate clinician, either a GP or Urgent Care Clinician, by putting their details on the clinician’s appointment list. The clinician will then telephone the patient to discuss their medical issue on the same-day that the patient called the Practice.  If the clinician needs to see the patient face-to-face then an appointment will be made for the patient to come to the Practice.  Nurse appointments are generally face-to-face consultations particularly for chronic conditions.   Patients can use the Waiting Room to wait for their appointment.  Please use the self-check-in screen when you arrive in the Practice.  The clinician will meet the patient in the Waiting Room; they will escort patients back to the Waiting Room on completion of the appointment.

 Chaperone

Please inform the clinician if you require a chaperone.

Late Evening Clinics

The Practice also provides telephone consultations outside of core hours, i.e. from 18;30 to 20;00, for those that cannot undertake a consultation during core hours.

Cancellations

If you are unable to attend an appointment, please notify the surgery by telephone or text ‘CANCEL’ if you have been sent a text message reminder, to cancel so that your appointment may be offered to another patient.