Appointments 01454 616 262
Revised Access System
The Access system continues to be based on patients telephoning the Practice and giving information about their medical issue to the Patient Co-ordinator. The Patient Co-ordinator will ‘signpost’ patients to an appropriate clinician, either a GP or Urgent Care Clinician, by putting their details on the clinician’s appointment list. The clinician will then telephone the patient to discuss their medical issue on the same-day that the patient called the Practice. If the clinician needs to see the patient face-to-face then an appointment will be made for the patient to come to the Practice. Nurse appointments are generally face-to-face consultations particularly for chronic conditions. Patients can use the Waiting Room to wait for their appointment. Please use the self-check-in screen when you arrive in the Practice. The clinician will meet the patient in the Waiting Room; they will escort patients back to the Waiting Room on completion of the appointment.
Please inform the clinician if you require a chaperone.
Late Evening Clinics
The Practice also provides telephone consultations outside of core hours, i.e. from 18;30 to 20;00, for those that cannot undertake a consultation during core hours.
If you are unable to attend an appointment, please notify the surgery by telephone or text ‘CANCEL’ if you have been sent a text message reminder, to cancel so that your appointment may be offered to another patient.