Appointments 01454 616 262

Revised Access System

Due to national guidance relaxing Covid-19 measures the Practice has reviewed and revised its Access (appointment) system and in particular how patients gain entry to the building.  The Access system continues to be based on patients telephoning the Practice and giving information about their medical issue to the Patient Co-ordinator. The Patient Co-ordinator will ‘signpost’ patients to an appropriate clinician, either a GP or Urgent Care Clinician, by putting their details on the clinician’s appointment list. The clinician will then telephone the patient to discuss their medical issue on the same-day that the patient called the Practice.  If the clinician needs to see the patient face-to-face then an appointment will be made for the patient to come to the Practice.  Nurse appointments are generally face-to-face consultations particularly for chronic conditions.   Patients can use the Waiting Room to wait for their appointment.  Please use the self-check-in screen when you arrive in the Practice.  The clinician will meet the patient in the Waiting Room; they will escort patients back to the Waiting Room on completion of the appointment.

 Chaperone

Please inform the clinician if you require a chaperone.

Late Evening Clinics

The Practice also provides telephone consultations outside of core hours, i.e. from 18;30 to 20;00, for those that cannot undertake a consultation during core hours.

Cancellations

If you are unable to attend an appointment, please notify the surgery by telephone or text ‘CANCEL’ if you have been sent a text message reminder, to cancel so that your appointment may be offered to another patient.

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