Practice Management

Carl West - Business Manager - MA, BSC(Hons)

Mirinda Rowell - Operations Manager

Amanda Nel - Practice IT & Data & Training Lead

Sharon Parker - Finance Assistant

Vicki Parsons - QOF/Call & Recall Co-ordinator

Practice Management is involved in managing all aspects of the business to ensure that the most appropriate systems, resources and procedures are in place for the Practice to provide high-quality care to all patients.  The scope of their duties includes strategic management, financial management, policy, patient services, human resources, health & safety, resourcing, infrastructure, equipment and information technology.  They support Practice teams, comprising GPs, Nurses, Admin and Reception, in the planning, development and delivery of all Practice services.

Administration

Stephanie Pearce - Team leader

Roz Calvert

Venessa Liebenberg

Sarah England

Alice Freeman

The admin team provide full secretarial support to all the doctors and data entry in an efficient and confidential manner.

 

Reception

Gill Snook -  Patient Co-ordinator Supervisor

Michelle Sparks - Senior Patient Co-ordinator

Laura Blumire

Sam Nicholls

Keren Hewitt

Rachael Deasy

Julie Perrett

Clare Barrington

Gemma Sperrings

Miranda Redmond

Amy Warren

Joanne Hyde

Hazel Jones

Patient Co-ordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. They deal with your enquiries and requests as efficiently as possible whilst respecting your confidentiality.  They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Patient co-ordinators make most of the patient appointments with the GPs and nurses. Please respect the privacy of other patients by standing well back from the reception desk until your turn.  The patient co-ordinators also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

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