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2022 Patient Survey Questionnaire

Following your consultation in the next week or two, you may receive a text message inviting you to complete a Patient Survey Questionnaire.  We want to provide the highest standard of care.  A summary from this survey will be used to help us identify areas for improvement.  Your answers will be anonymous.

  Covid Vaccination Programme – Update (Tuesday 8 March 2022)

The Surgery continues to participate in administering Covid-19 vaccinations, particularly the Spring Booster programme beginning in April 2022.  These are for patients aged 75-years and over, Care Home residents and those over 12-years of age who are immunosuppressed.  These Spring booster vaccinations can only be given 6 months after the last Covid vaccination.

 We are currently planning 2 clinics for Saturday 9 April and Saturday 23 April 2022.

 Please do not contact the Surgery as we will be in touch.

 Despite national guidance, please be aware that it is mandatory to wear a face mask in healthcare settings, including for your Covid vaccination appointment at the Surgery

Urine Samples on Friday afternoons

We are unable to accept any urine samples after 15:00 on Fridays

Patient Notice  - Please Read

Please do not come to the surgery if you have any symptoms of Covid


The Surgery is open

Please only enter the building if you need to

Collect/drop off a sample      Register at the surgery      Request a Repeat Prescription     Enquire about anything else.     

If you have an appointmentplease wait in your car until called into the practice by the clinician. 


Face masks and social distancing

Many of the national Covid-19 restrictions ended on 19 July. However, Public Health England’s infection prevention control guidelines will remain in place across all healthcare settings, including GP Surgeries and hospitals. This means that everyone accessing or visiting the practice must continue to wear a face covering and follow social distancing rules at all times.



 If you experience a new continuous cough or high temperature of 37.8 degrees or higher, please stay at home and SELF ISOLATE without any testing for COVID-19 regardless of travel history or contact with confirmed cases.  If you feel you cannot manage at home, please use the NHS 111 website (people should only call NHS 111 if they cannot get online).  The NHS has put in place these measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.  Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy or hospital but should stay indoors and avoid close contact with other people. More Information:

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and is encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.




CARERS    Carers Charter NBT  Carers Charter UHBW    Patchway Carers Group Meetings

If you are a carer or has a carer, please complete the following form if you have not already done it and return it to the surgery: Carers Regisration Form



We were inspected by CQC in December 2019 and received an overall rating of good.  If you wish to view the report click on CQC Inspection Report



We are taking part in an important national project about diabetes care and treatment with the NDA.  The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.  Taking part in the NDA shows that we are committed to improving care for people with Diabetes.  If you do not want your information to be used, please inform the receptionist, your GP or nurse.  This will not affect your care.



First Contact helps people who are over 60 years old access a range of information to live independently at home and be more mobile.  For more information, click here.


GDPR  To view our GDPR Patient Privacy Notes, please click here



Did you know we have a Mental Health Practitioner here at the surgery?  If you are suffering from conditions such as stress, anxiety, panic attacks, depression or any other mental health condition, or you are unsure whether you have a mental health condition and would like to discuss this, please feel free to make an appointment with Kathryn Williams (Mental Health Practitioner).


Mind you is South Gloucestershire's mental health and emotional wellbeing hub for young people and is there to help you look after your mental health.  Visit to find more out about mental health problems and where you can go in South Gloucestershire if you are struggling.  



If patients want to opt-out of their information being used for research and planning they need to use the online service:   or patients can call the NHS Digital Contact Centre on: 0300 303 5678 


NHS APP  It's Free and it lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.



Dr Perks' Poorly Poppets Click  here  or    Paediatric Handi App - Click here 

These free apps for smartphone and tablets offers expert support to medical professionals as well as parents/carers in looking after children with most common childhood illnesses.



An Annual Patient Survey had been conducted over the period of 6th June to 14th June 2019 with 352 questionnaires being completed, over 2% of the patient list size.  Members of the Patient Participation Group had helped to assist with the survey which was one of the major tasks for the PPG.  Patients were given a questionnaire to complete to collect data.  The survey was advertised through posters in the Practice's waiting room and through leaflets in consulting rooms, the pharmacy and members of the PPG approached patients in the waiting room.   The practice would like to thank the patients who took part in the survey.  If you wish to view the report click here


“SELF-CARE WEEK RESOURCES”  Please see the below link for more information:


SHINGLES VACCINATION     Please click here to see if you are eligible:

Waiting times for Referrals to Secondary Care




VITAMIN D    Vitamin D Patient Information    


Useful link and information for green/blue activities in South Gloucestershire: Green Prescribing


Health News from the BBC and the NHS

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