We now have a new email address for prescription requests. Please only use firstname.lastname@example.org going forward.
Please allow two working days, excluding weekends and Bank Holidays, for prescriptions to be processed. Any problems, please telephone the surgery. Please note the prescription email account should not be used for urgent care requests. Please use either the telephone system or alternatively the e-consult facility on the home screen for urgent care requests.
There are a number of different ways you can request a prescription:
- All patients who have access to Patient Access can now request their repeat medication via Patient Access . Please advise our patient co-ordinators if you are having problems requesting your repeat medication via Patient Access. Only repeat medication can be requested via patient access.
- Alternatively you can use the online form via the link on this page. First time users are required to complete a simple one-off registration.
- Arrangements can be made with your local pharmacy to request prescriptions on your behalf. You then collect them from the pharmacy ready made up. Local chemists Bradley Stoke Pharmacy (based at Bradley Stoke Surgery), Billings Pharmacy, Boots - Willow Brook Centre, Boots – The Mall, Jhoots at Brook Way and Patchway, Lloyds – Braydon Avenue, Morrison’s, Sainsbury’s and Tesco – Willow Brook Centre, will collect your prescription by arrangement.
- Email us at email@example.com. Please remember to give your full name, date of birth and address and clearly state the medications you require along with the strength and what form they take i.e tablet, injection.
- In writing enclosing a stamped addressed envelope and we will return to you.
- By completing a prescription request form or the right hand side of your prescription and putting it in the post box in the entrance to the surgery.
Requests are not accepted over the telephone – this is for your safety so please respect this policy.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. There are certain types of medicine which cannot be given without consultation with either a nurse or a doctor.